Forum & Web Downtime - 20 September 2008
Sep. 20th, 2008 07:56 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
suzyscottdotcomNow, to fill in the background of this… two weeks before, the server went down for several hours. So, as a result, the (web hosting) company’s policy says I can claim a free month, so I did, and I was told that it was done.
I was surprised, therefore, to be receiving daily reminders, saying it had not been paid!
Yesterday, after the 13th day of such status, I put in a support ticket, alerting them to the fact that on day 14, the server may automatically cut me off. No response, but on checking the members area, this showed the invoice was gone – deleted – no money owing. (I could have just paid it, but I suspected this could happen next month too. Of course, now the invoice is gone, I can’t pay it!)
So, come this morning, everything is down and suspended from 0931 (9.31am, uk time).
OK, I woke up soon after, checked, realised, and submitted a support ticket at 0940. At 1008, my host sent a response, to say that the ticket had been escalated. This meant that it was “recycled” i.e. at 1009, I got an autoresponder, with another case ID on it.
While we were out, at 1144, I got a message back (on the original ticket ID) to state “I have unsuspended your account. I will contact the person responsible for applying the credit to your account. You will be updated shortly.”
Hmm.
At 1456, I got a ticket from the MD instead, on the original ticket ID, stating “This has been rectified…”, which I had already known.
He also said “…I also see the ticket you opened yesterday warning us, which unfortunately we didn't get around to :-( “…
The invoice could have been paid without question, but reading through all that again, would you?
Having said all that, I’m experimenting with another host. I had to look at expanding, because most of the space has been used. Keep watching!
I was surprised, therefore, to be receiving daily reminders, saying it had not been paid!
Yesterday, after the 13th day of such status, I put in a support ticket, alerting them to the fact that on day 14, the server may automatically cut me off. No response, but on checking the members area, this showed the invoice was gone – deleted – no money owing. (I could have just paid it, but I suspected this could happen next month too. Of course, now the invoice is gone, I can’t pay it!)
So, come this morning, everything is down and suspended from 0931 (9.31am, uk time).
OK, I woke up soon after, checked, realised, and submitted a support ticket at 0940. At 1008, my host sent a response, to say that the ticket had been escalated. This meant that it was “recycled” i.e. at 1009, I got an autoresponder, with another case ID on it.
While we were out, at 1144, I got a message back (on the original ticket ID) to state “I have unsuspended your account. I will contact the person responsible for applying the credit to your account. You will be updated shortly.”
Hmm.
At 1456, I got a ticket from the MD instead, on the original ticket ID, stating “This has been rectified…”, which I had already known.
He also said “…I also see the ticket you opened yesterday warning us, which unfortunately we didn't get around to :-( “…
The invoice could have been paid without question, but reading through all that again, would you?
Having said all that, I’m experimenting with another host. I had to look at expanding, because most of the space has been used. Keep watching!
